Responsibilities:
● Oversee day-to-day operations, including order processing, inventory management, and
delivery scheduling.
● Develop and implement streamlined logistics processes to guarantee the timely and
accurate delivery of water cans to our valued customers.
● Collaborate closely with the manufacturing team to monitor and maintain the quality of
water cans, utilizing IoT technology and sensors to uphold our high standards.
● Manage relationships with third-party logistics providers, negotiating contracts and
ensuring that service level agreements are met.
● Analyze operational data to identify areas for improvement and implement process
enhancements that drive efficiency and reduce costs.
● Develop and maintain comprehensive standard operating procedures (SOPs) for all aspects
of operations and logistics.
● Work closely with the sales and marketing teams to forecast demand and ensure optimal
inventory levels are maintained.
● Recruit, train, and manage operations and logistics staff, fostering a culture of teamwork,
accountability, and continuous improvement.
● Ensure compliance with all relevant regulations, including health and safety standards and
environmental guidelines.
● Provide regular updates to senior management on operational performance, highlighting
challenges and identifying opportunities for growth.

Responsibilities:
● Respond promptly and professionally to customer inquiries via phone, email, and
chat, ensuring accurate and timely information is provided.
● Efficiently processing customer orders, managing delivery schedules, and
coordinating with our logistics team to ensure the timely delivery of water cans.
● Handling customer complaints and concerns in a professional manner, working
diligently to resolve issues and provide satisfactory solutions.
● Maintaining a comprehensive understanding of Bookwater products, services, and
technology, enabling you to effectively address customer inquiries and concerns.
● Collaborating with other departments to address customer needs and continuously
improve the overall customer experience.
● Monitoring and analyzing customer feedback to identify trends and areas for
improvement, contributing to the enhancement of our services.
● Assisting in the development and implementation of customer service policies and
procedures to ensure consistency and excellence in our service delivery.
● Actively participating in ongoing training and development opportunities to stay
updated with industry best practices and enhance your job performance.
● Contributing to a positive and inclusive work environment, fostering a culture of
teamwork and collaboration.

Responsibilities:
● Utilize networking, prospecting, and referrals to discover and develop new business
opportunities.
● Cultivate and nurture connections with customers to ensure high levels of client
satisfaction and loyalty.
● Conduct market research to understand customer preferences and identify potential
sales prospects.
● Present and communicate the unique qualities and advantages of Bookwater’s
products and services to prospective customers.
● Exceed monthly and annual revenue goals through effective sales techniques and
relationship building.
● Collaborate with the team to develop and implement sales strategies and marketing
campaigns.
● Provide regular sales reports and updates to management, including projections,
pipeline analysis, and market trends.
● Participate in trade shows, conferences, and networking events to increase awareness
of Bookwater and expand our customer base.
● Stay up to date with market developments, competitor product offerings, and best
sales practices.
● Continuously enhance your knowledge and skills to adapt to evolving sales methods
and customer needs.