Bookwater may levy a convenience fee, installation charges, uninstallation charges, a monthly device fee and security deposit for the Bookwater device.

Bookwater shall transfer all such amounts payable to you for services rendered to the customer after deducting all applicable taxes under extant law including but not limited to TCS and TDS. Bookwater shall transfer the amounts payable to you to the bank account, which details have been furnished by You. Bookwater cannot be held liable if the details furnished by You are incorrect, incomplete or if You have been denied access to Your bank account for any reason whatsoever.  You represent and warrant that the bank account is your legitimate business account and You are authorised to furnish the details to Bookwater. You hereby indemnify and hold Bookwater harmless from all damages, claims, costs and losses arising out of transfer of funds to You including but not limited to costs arising out of incomplete or incorrect information furnished by You, illegitimate dealings in Your bank account etc.

Bookwater shall not be liable for non-payment of statutory or other dues by You, including Goods and Service Tax (GST), Income Tax etc. No payment collected by Bookwater from customers shall be subject to any lien, charge, loan, repayment, prepayment, advance or collateral with respect to any sums or payments that may be due to be paid by you to any statutory authorities, governmental bodies or other third parties.

In the event that you or your personnel default or fail to provide the services to the customer/s, Bookwater may levy a fine upon you for such amounts in accordance with the Supplier Agreement executed between Bookwater and you or as Bookwater deems fit, in the event the Agreement does not provide for the same. You shall pay Bookwater the said amount within 48 hours of receiving notice, failing which Bookwater, at its discretion, may deduct such fine amounts from the payments due to you.

Once a customer places an order and you provide a confirmation, you shall not be entitled to cancel the order. However, in the event you request for cancellation, Bookwater may deduct/ or fine you for such amounts in accordance with the Supplier Agreement executed between Bookwater and you or as Bookwater deems fit, in the event the Agreement does not provide for the same. You shall pay Bookwater the said amount within 48 hours of receiving notice, failing which Bookwater, at its discretion, may deduct such fine amounts from the payments due to you.

In the event that the customer cancels the order prior to delivery of the services by you and such cancellation is not due to any discrepancy in the quality or quantity of water, Bookwater may at its sole discretion compensate you with such an amount as it may deem fit.

You further agree to comply with all applicable Indian laws as well as laws of your respective jurisdictions while transacting on Bookwater.

Prior to using the Services, We recommend that You make necessary enquiry about the charges or fees payable against the Credit/Debit card used from Credit Card or the Debit Card service provider i.e. the respective Bank with respect to the payments to be made by You.

The Credit/ Debit card/ bank account information supplied at the time of using the Service is processed by the payment gateway of the service provider and is not supplied by Bookwater. It is Your sole responsibility to ensure the authenticity and correctness of information entered in the relevant fields.

We recommended that you retain a copy of the transaction for record keeping purposes, which might assist in resolution of any disputes that may arise out or usage of the Service.

You agree and confirm that Your personal data including without limitation details relating to debit card/ credit card/net banking transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that Bookwater has no control over such matters. The service is provided using a payment gateway service provider through a secure website. However, neither the payment gateway service provider nor Bookwater give any assurance, that the information so provided online is secured or may not be read or intercepted by a third party. Bookwater does not accept or assume any liability in the event of such unauthorized interception, hacking or other unauthorized access to information provided by a user of the service.

Bookwater shall not be liable for any inaccuracy, error or delay in, or omission of (a) any payment data, information or message, or (b) the transmission or delivery of any such payment data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such payment data, information or message.

Please report any payment or invoice related issues within 48 (Forty-Eight) hours of the issue arising.